Inside the app — the fastest way
If you are already signed in, Support lives in your User Menu. Click your avatar in the top right corner of The One App and choose Support. On a phone, tap your avatar and you will see My Profile, Support and Log out.
Start there when you can. A ticket opened from inside the app already knows which Retreat Center you are in, which screen you were on and who you are, so nobody has to ask you for any of it before the work can start.
Email the Support Team
Write to support@theoneapp.camp from anywhere, signed in or not. It reaches the same team and the same queue.
What helps us most: the name of your Retreat Center, the screen you were on, what you expected to happen, and what happened instead. A screenshot is worth a paragraph. If a Guest or a Guardian is affected, say so — anything touching a family in front of you moves first.
Call us
Our number is (833) 409-0033. Call it when something is blocking you right now and typing it out would be slower than saying it.
If you reach us outside our working hours, leave a message with your name, your Retreat Center and a number, and we will call you back. Your Squad Members can call the same number — support is not limited to whoever signed the agreement.
What happens after you reach out
- You get a confirmation, so you know it arrived and is not sitting in a void.
- A person on the Support Team reviews it and replies to you directly.
- If it needs a closer look, it goes to the people who build The One App and we keep you posted on where it stands until it is resolved. You will not have to chase us for an update.
We would rather tell you something honest and unfinished than nothing at all. If a fix is going to take a while, we will say that, and we will tell you what to do in the meantime.